" She then gave me a chunk of advice. "You'll be a manager soon, Tommy. Everyone likes you and believes in you. But before that happens, take the time to analyze the managers you have now. Pay attention to the way they treat you and the rest of the staff. Are they too friendly? Not friendly enough? Are they enforcers? Company drones? Too lenient or never, ever lenient? Just keep your eye on them, watch how their attitudes either cause or eliminate problems, and then, when you get to be a manager, you can pick and choose the type of manager you want to be, the type of manager your employees will think you are. Start thinking about that now, and you'll be successful. "

― Jacob Tomsky , Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality