" Someday someone is going to create a stir by proposing a radical new tool for the study people. It will be called the face-value technique. It would be based on the premise that people often do what they do for the reasons they think they do. The use of this technique will lead to many pitfalls, for it is undeniably true that people do not always act logically or say what they mean. But I wonder if it would produce findings any more unscientific than the opposite course. "

― William H. Whyte , The Organization Man