QUOTE : Ann and Abby, for the most part, remained aloof and practical. The position of the advice columnist, as they both defined it, was an inherently centrist one. It was their job to be dispassionate, to base their advice on social averages. 'Do not agree to engage in any practice you consider frightening, abnormal, or weird,' Abby once advised a reader. The Friedman sisters were not moral heroes. They lacked Dorothy Dix's empathy. 'I'm sorry' was not in their vocabulary. They could be intolerant and cruel and mocked people in distress-- Abby especially. But they never cast themselves as ethicists. They weren't interested in what was right; they were interested in what was normal. They saw themselves as keepers of the social curve. Their advice was a reminder of what was expected of their readers: to buck up, respect their commitments, not be weird. Abby preached acceptance... partly because forgiveness was more efficient than the alternative. She seemed to think that emotions were a waste of time. Eppie was similar. Her response to conflict was either to "dismiss it or rationalize it," as one friend told Carol Felsenthal.