" When surprise occurs, such as when the economy enters an unexpected recession or a conflict begins seemingly out the blue, the natural reaction is to immediately ask who made the “obvious” mistake. It is much easier to believe that our leaders are incompetent than to accept the less pleasant reality that ours is a world where uncertainty and surprise are the norm, not the exception. "

― Donald Rumsfeld , Rumsfeld's Rules: Leadership Lessons in Business, Politics, War, and Life