" Perhaps you could point me to the right department then?” Asking for help in this way is also useful when you ask for someone and he or she is no longer there. It is also great for when you do reach someone and he or she turns out to be the wrong contact. When that happens, use: “Oh, I see. Perhaps you can help me then. Who would be the best person to speak with regarding ________? "

― , Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales