" Technique 4: If you get screened further, you absolutely must know exactly how to respond. Use any of the following techniques: If the receptionist asks: “Is he expecting your call?” You answer: “I don't have an appointment this time, but could you please tell him that ___________________ is holding, please?” If the receptionist asks: “Will he know what this call is about?” You answer: “Not specifically, but please tell him it's about [his lead tracking], and I'll be happy to hold on, please.” You can also substitute “not specifically” with any of the following: “not yet….” or “not sure,” and so on. "
― , Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales
![quote : Technique 4: If you get screened further, you absolutely must know exactly how to respond. Use any of the following techniques: If the receptionist asks: “Is he expecting your call?” You answer: “I don't have an appointment this time, but could you please tell him that ___________________ is holding, please?” If the receptionist asks: “Will he know what this call is about?” You answer: “Not specifically, but please tell him it's about [his lead tracking], and I'll be happy to hold on, please.” You can also substitute “not specifically” with any of the following: “not yet….” or “not sure,” and so on.](/image/1311149.jpg)