" In life there isn’t always such an easy resolution. One has to treat people as responsible for their actions, and yet also recognize that they can’t help what they do. It’s always easier to regard others from the outside. But one can also try to imagine them as they experience themselves, as we all do, from the inside. Then it becomes possible to see that we all deserve mercy. "

― Emanuel Derman , Models.Behaving.Badly.: Why Confusing Illusion with Reality Can Lead to Disaster, on Wall Street and in Life