" The excellence reflex is a natural reaction to fix something that isn't right, or to improve something that could be better.

The excellence reflex is rooted in instinct and upbringing, and then constantly honed through awareness, caring and practice.

The overarching concern to do the right thing well is something we can't train for. Either it's there or it isn't. "

― Danny Meyer , Setting the Table: The Transforming Power of Hospitality in Business