" Listen. That's the part of the librarian's job that everyone forgets. Listen. Listen to your books, listen to your patrons. Listen to your enemies, even; when they're maddest is when you know you're doing something right. A librarian's job is to listen. A library's job is to be a place where the hopeless can feel seen and heard too. "

― A.J. Hackwith , The God of Lost Words (Hell's Library, #3)