QUOTE : Sometimes my clients have to explain their problems to me more than once. I don't charge them for that. It's part of the service, I figure. If the case is really complicated, I might ask a smarter detective, or the guy who runs the elevator, to sit in and simplify the whole thing for me. You can't be vain about these things. You can only bluff your client for so long, then you have to admit you didn't understand what he was talking about and you've forgotten his name, and to please start again. And the longer you put off admitting it, the madder he's going to be.