" There’s an old saying,” retired NYPD cop turned author Steve Osborne once told me, “that in police work, a cop ` s mouth is his greatest weapon. To go into a chaotic situation where everybody is yelling and screaming, sometimes there ` s alcohol, there ` s drugs involved—to be able to talk everybody down. When you see a real experienced cop do that, it’s a magical thing.” But as true as that is, the fact is that most cops are going to encounter these scenarios with little more training than I did—and I talk for a living! The typical cadet training involves sixty hours on how to use a gun and fifty-one hours on defensive tactics, but just eight hours on how to calm situations without force. "

― Christopher L. Hayes , A Colony in a Nation