" But first, before anyone else, regular people were on the scene, saving one another. They did incredible things, these regular people. They lifted rubble off sur­vivors with car jacks. They used garden hoses to force air into voids where people were trapped. In fact, as in most disasters, the vast majority of rescues were done by ordinary folks. "

― Amanda Ripley , The Unthinkable: Who Survives When Disaster Strikes - and Why