" The problem is that most organizations have established neither value streams KPIs more process-level KPIs. This is the primary reason why organizations continue to fight fires, don't capture greater market share, don't generate as much profit as they could, have burned-out workforces, and create self-inflicted chaos that they could otherwise avoid. "

― Karen Martin , Value Stream Mapping: How to Visualize Work Flow and Align People for Organizational Transformation: Using Lean Business Practices to Transform Office and Service Environments