" Responding well to others, especially survivors of wrongdoing, may require that we open ourselves to hearing something other than what we expect or want to hear, even when what we hear threatens our ideas about how the world is ordered—as listening to survivor testimony might do. Only a self capable of being jolted out of its mundane complacency is up to the task of both hearing what repair demands and helping to invent new responses to harms that no preexisting remedy fully comprehends. "

― Jill Stauffer , Ethical Loneliness: The Injustice of Not Being Heard